Returns & Refunds

Seven-day voluntary returns

You may request a change-of-mind return within 7 calendar days after receiving your order. This period refers to the date you submit your request, not the date the courier completes collection.

The duck must be unused and undamaged, with its original transparent protective packaging unopened and intact. You may open the outer orange Miniuae gift bag. Include the original gift bag and packaging in your return.

Cleanliness and protective packaging

Once the transparent protective packaging has been opened, the duck does not qualify for our voluntary change-of-mind return programme. As the product is intended for dogs, pet contact can leave saliva, fur, odours and other traces. Keeping the protective packaging intact helps protect the cleanliness of goods supplied to other customers.

Defective, damaged or incorrect items

Contact us if your item is defective, damaged, incorrect or materially different from its description. Depending on the circumstances and applicable UAE consumer protection law, remedies may include a refund or replacement. Normal wear, chewing damage or misuse is not automatically a manufacturing defect.

The voluntary seven-day period and unopened-packaging conditions do not limit your statutory consumer rights. A defect reported after seven days is not automatically excluded.

Requesting a return

Contact us by email or WhatsApp with your order number and reason. Where helpful for a defect or damage claim, we may request photographs.

Free courier pickup

Miniuae covers eligible return shipping and arranges courier pickup. You do not need to book a courier independently.

Refund processing

After we receive and inspect the returned item and confirm refund eligibility, we initiate the refund to the original payment method within 3–5 business days and send you an email. The time for funds to appear depends on your bank, card issuer and payment provider; it is separate from our processing period.

Replacements and consumer rights

For eligible cases, we coordinate the replacement and any necessary collection without additional shipping charges. Nothing in this policy restricts mandatory rights under applicable UAE consumer protection law.